Williams-Sonoma is a culinary leader in providing home-cooks and professional chefs the tools to elevate their craft. They wanted an upgrade to their cooking classes checkout process. I created a new user flow that generates a custom shopping list of products customers will need for a chosen class or recipe, seamlessly integrating both purchases into one experience.
Find a way for Williams-Sonoma customers to book cooking classes on the web that allows them to generate checklists and purchase kitchen products with ease based on the class they have booked or recipe they love.
Make it easy for Williams-Sonoma customers to share their cooking experiences with friends and their community.
Lorene is in her late 50s
She has been cooking for many years and is comfortable in the kitchen
She enjoys entertaining on the weekends and likes to have friends over to share a meal on her patio
Lorene has taken a few cooking classes in the past but stopped because they moved too slowly
It's often a lot of work to find and register for classes
Lorene doesn't use social media on a regular basis
In addition to interviews, affinity mapping, and domain research, I did a task analysis of the current Williams-Sonoma process by attempting it myself.
I found that there were several difficulties in the flow:
There is currently no way to register online for W-S cooking classes
The classes advertised were not available in all areas
I had to call each store separately to find out which classes were available in the Seattle-area
The class I hoped to sign up for was not offered in Seattle
Keeping my target user, Lorene, in mind, I began sketching out ideas. After several paper iterations, I built out wireframes in Sketch and then built out a clickable prototype using InVision.
From my research, I learned that the target user doesn't use social media on a regular basis. So I decided to narrow my scope and focus on the largest painpoints of the class checkout process.
These are the solutions to Lorene's biggest pain points:
- In the new design, Lorene's experience starts by filtering classes by location. This way, instead of choosing her class first and then finding out it isn't offered in her area, she can know exactly what her options are.
- Once she's found a class she wants to take, she can purchase the class and all of the tools to take home with her afterward by selecting the "Full Experience" option. If Lorene only wants to register for the class and add select items to take home -or none at all- she can use the "Quick Add" button underneith the items that are displayed in the class registration screen.
- Keeping the Williams-Sonoma business goal of shareability in mind, I added links to Facebook, Instagram, and email on the final screen of the flow. This way, if Lorene is feeling like she wants to share the class she is taking, she has an easy way to do so.